Frequently Asked Questions
- Why should I buy custom bicycle wheels from PSIMET.com?
- How do I buy a custom wheelset from PSIMET.com?
- How do I pay for my custom wheels from PSIMET.com?
- How long is it going to take to get my wheels?
- How do I know what to order on my custom wheels?
- Do my custom wheels from PSIMET come with a warranty?
Why should I buy PSIMET wheels? The PSIMET Advantage
We still build every single wheel by hand using the same builders, techniques, standards, and materials that have earned us our reputation for phenomenal durability and performance builds.
We aren’t a company of factory workers that were started by 1 person who liked to ride bikes. We are completely and totally made up of individuals who not only ride but compete in the disciplines we specialize in. We build for ourselves, family, and our friends. That care, knowledge and experience is what you get to directly benefit from when buying a PSIMET wheelset.
When you buy from PSIMET you are directly supporting domestic racing from the grassroots level all the way to the pros. We are one of the few real wheel companies of this size that is this actively involved in the sport at all levels. We are the ones at the races every single weekend throughout the seasons. As such we have so much more of an understanding of the actual needs of the application than just about anyone else in the business – large or small. Buying from PSIMET means buying local and investing in the sport.
How do I buy PSIMET wheels?
Every day we increase the number of wheelsets you can purchase directly from the site by simply putting them in the cart and checking out. These are sets that we have found to best serve the applications and riders noted and still are built with our care, quality, attention and premium materials. We call these our “Handbuild Catalog”. Browse the site and see what it has to offer.
At any time you can skip the process of browsing online. Maybe you have questions that aren’t answered. Maybe you have an application that isn’t “off the shelf” – that’s where our custom quoting and configuration comes in. The first step is to send me an email. Include whatever information you would like to. The most useful information would be to know what use the wheels will see, what the riders weight is, where you rate aerodynamics, weight, strength and durability with respect to each other, approximate budget, etc.
Your request will be reviewed by myself or by our builder Leah. We both review the inquiries daily through the week. We don’t typically answer them on the weekends (we are at races) or late at night so you’ll have to cut us some 9-6 patience in a 24×7 world. What you get in return though is a personal consultation.
If you’re not an email or web kind of person – no problem. Give us a call. The number is 847*248*2600. We are located in a Chicago, IL suburb and operate on US Central time. If we don’t answer – odds are we have our hands full. Leave a message with a contact number.
Once you decide you want to purchase a wheelset you can simply place it in your cart and purchase it if it is one of the configurations we offer directly in our handbuilt catalog or if it’s a configuration we have been working on then let me know the email address you want to receive the Paypal invoice at and confirm the final build specifications.
Paying for your custom wheels from PSIMET.com
Paypal – Upon confirmation of intent, I will send a Paypal invoice. Payments can be made through Paypal without having to have a Paypal account.
Why Paypal? Because they are easy to use, have an established reputation, their fees allow me to keep costs down, and they offer buyer and seller protection. They also often offer financing.
Check or Money Order – You will always have the option of paying with check, money order, etc. Simply print out the invoice and mail it with the check. Your build will commence once the check clears.
How long will it take to get my wheels?
This is probably the single area where we have made the most strides in recent years. My industrial background in inventory management, lean production and configuration/complexity reduction in custom environments has helped us to greatly reduce our lead times. If it’s listed as a build online in our handbuilt catalog then the lead time should be listed in the product itself but most entry level models are available to ship within 1-2 business days. Premium models are within 1-2 weeks at most. Even some full custom builds are within 1-2 weeks if not days.
If you have a specific event you would like to get your wheels in time for then let us know your target date. Odds are we can hit it. If it’s super quick and the parts are super custom then we do offer an expedite fee to help get everything in time. It simply goes to pay for the supplier’s expedite charges.
How do I know what to order?
Spokes, lacing patterns, nipple material hubs, rims.and bears oh, my. There are a lot of differences that have taken up a lot of internet space being discussed. I cant do the discussions justice by putting them into a quick FAQ page, so ask me and I will answer with your specific needs in mind
Do my custom wheels from PSIMET come with a warranty?
Some wheel builders give a lifetime warranty for their wheels. While I think we can all agree with the intent of offering that warranty it actually seems kind of silly for a couple of basic reasons:
Economics: In order to fix a wheel with a warranty issue you have to pay to ship it back. Then I have to pay to ship it back to you. In the end you could have gotten it serviced at a local bike shop for about the same cost of shipping or less, maybe had it quicker, and helped to support a local shop at the same time. This is why it is important to me to use commonly replaceable and serviceable components, which I do.
Conditions: Wheels can be frequently subjected to conditions that they just simply were never intended to be used under. These conditions can be adverse enough to cause damage in unforeseeable ways.
With that in mind I strive to achieve the best build I possibly can on every wheel set I build. It does me and my business no good if I send you a wheel that just doesnt perform as well or better than other wheels in the same conditions.
I will honor manufacturers warranties whenever possible and I am always willing to look at repairing any wheel that may have an issue. If repairs or replacements are needed I will strive to provide those repairs and parts at the best cost possible.
Feel free to contact me regarding any questions or issues you many have.